Shipping policy

Shipping Methods & Delivery Areas

Moiraculus currently offers Standard Shipping for all orders. We deliver to most countries worldwide. Please note that shipping times and costs are calculated based on your delivery destination and will be displayed clearly during the checkout process before you confirm your order.

Processing Time

All orders are processed within 3 to 5 business days (Monday to Friday, excluding public holidays) after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.

Shipping Time & Costs

Estimated Delivery Time: After dispatch, Standard Shipping typically takes 10 to 25 business days for delivery. These times are estimates and not guarantees, as international customs processing and carrier delays can occasionally occur.

Shipping Costs: Shipping fees are calculated based on the total weight of your items and the delivery address. The final shipping cost will be itemized and shown on your order summary. Moiraculus does not offer free shipping at this time.

Order Tracking

Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package's journey. If you have not received tracking information within 7 business days after placing your order, please contact us at [email protected].

Shipping Address & Customs

Please ensure your shipping address is complete and accurate, including apartment/suite numbers. Moiraculus is not responsible for packages lost or delayed due to incorrect addresses provided by the customer.

For international orders, please be aware that customs duties, taxes, or import fees are the sole responsibility of the recipient. These charges are not included in the item price or shipping cost paid to Moiraculus. We cannot predict or control these fees, which vary by country.

Damaged or Lost Packages

If your package appears damaged upon delivery, please refuse acceptance or note the damage with the carrier immediately. For lost packages, please allow the full estimated delivery time to pass before contacting us. Report any issues related to damaged or lost shipments to [email protected] with your order number and relevant details. We will assist you in filing a claim with the shipping carrier.

For any other questions regarding shipping, please do not hesitate to reach out to our customer support team at [email protected]. We are here to help!